Store Policies

Payment Options

What payment options are available?

EZ Shop Online Store

Consumers Desire Trading Corporation

c/o Ms. Ruby Rodrigo Villareal

Online Store Operations

Unit 705 Diplomat Condominium, Russel Ave., corner Roxas Blvd., Pasay City, Philippines

Tel. No. (632).551.3333

Toll Free: 1.800.1888.4942

Mobile No. 0917-5630754

Fax No. (632).853.1688

Is my order information secured online? You can shop with confidence on EZ Shop Online Store. We utilize advanced PayPal SSL technology which encrypts your personal information to help protect it from being decoded by anyone other than EZ Shop Online Store. To verify SSL encryption, just look for a small lock or key near the bottom of your browser window when accessing your account during your EZ Shop checkout procedure. Moreover, the “http://” portion in your address bar will be changed to “https://” indicating “s” as secured.

When is my credit card charged? During your checkout in EZ Shop Online Store, your credit card is automatically debited with a status of “Captured Transactions” for your online payment. It is assumed that you held responsible on your online payment and in no circumstance that you will refuse whatsoever your online payment transactions with EZ Shop Online Store. Rest assured that you transact with us securely.
[top]

Shipping and Returns

How quickly will I receive my order?
Orders for all in-stock merchandise are processed within 48 hours. Items shipped by standard delivery methods should be received within 7 days. If you have chosen express delivery, you should receive your item within 5 days and orders shipped using super express should be received within 3 days. Some specialty items may require additional delivery time.

If I live outside the Philippines, can I order from EZ Shop Online Store?
Yes. We ship products to all destinations DHL/Airborne Express can deliver for International zones while we ship domestically (within Philippines) through LBC Express.

How much shipping and handling will I pay?
Shipping rates depend on destination and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process.

What are the scheduled days of deliveries of EZ Shop Deliveries?

All deliveries within the Philippines are done through LBC except in the NCR. EZ Shop Deliveries by COD (Cash on Delivery) and CCD (Credit Card on Delivery) are done within the National Capital Region (NCR) from Mondays through Sundays by the EZ Shop Deliverymen. International deliveries are done with DHL/Airborne Express. For LBC and DHL, you will be notified of estimated days of deliveries based on your location. Please give us your correct location during your account creation with us for our couriers to deliver your packages correctly.

What if my product arrives damaged? In the unlikely event that a product arrives damaged, please email us at returns@myezshopmall.com. Please return the damaged product to us for a replacement, if possible.

I didn’t receive my shipment. What should I do? Please contact an EZ Shop Customer Service Representative at (632).551.3333 or in our toll free number 1-800-1888-4942 if that unlikely event had happened. You may also e-mail support@myezshopmall.com
[top]

Merchandise Refunds/Returns Policy

We guarantee quality products our clients are sure to enjoy. If you are not 100% satisfied, we will have your orders replaced or provide a percentage refund. Please note that we can process returns and replaces/refunds only for items purchased from and that the items qualify for such. We will only allow one return transaction per order.

Refunds Policy

1. If the order is canceled by the client 24 hours BEFORE the ship-out date, client will get refund of 50% of the total amount.
2. If the order is canceled by the clients AFTER the orders have been shipped out, no refund will be made.

Merchandise Returns Policy

1. If you receive a defective item and want to replace it with the same item, we will ship to you the replacement free of shipping charges, provided that said item is on stock. Please note that it takes us 2 to 5 business days to process replacement items once the returned items are received in our warehouse.
2. Defective, incorrect products, or products damaged during shipment will be replaced immediately upon return of the damaged, defective or incorrect product with the exact identical or correct product. No credits will be applied to credit cards in this case. The only option is to receive the exact product that was ordered as replacement.
3. To return your damaged or defective product, please send e-mail to returns@myezshopmall.com within 7 days (after 7 days no returns/exchange can be issued).
4. EZ Shop Online Store will pay for all appropriate shipping costs for damaged, defective or incorrect products that are returned. Method and type of shipping must be pre-approved by EZ Shop Online Store.
5. Missing items in orders should be reported immediately upon notification to EZ Shop Online Store via e-mail to returns@myezshopmall.com by the customer, subject to product availability and investigation of the claim by EZ Shop Online Store. EZ Shop Online Store reserves the right to deny claims of missing items based on the results of our investigation.
6. Missing items will be replaced with the identical item originally ordered with the cost of shipping to be provided by EZ Shop Online Store. Under no circumstance will credits be applied to credit cards for missing items. Under no circumstances will we issue a cash or credit card refund. Choice of shipping method used to send any replacement or missing items will be at the discretion of EZ Shop Online Store. In the case that product availability is an issue, at the discretion of EZ Shop Online Store, a store credit for the missing items will be applied.
7. Absolutely no returns will be accepted without e-mail notification and no replacements will be shipped without prior authorization of return. Any products returned that are described as damaged or defective will be tested and inspected. Any products returned as damaged or defective that are not actually damaged or defective will be returned to the customer at their full expense.
8. All products must be returned in new, unused, resaleable condition. If a product has been opened or used in any way we apologized but it cannot be returned or exchange. At EZ Shop Online Store’s discretion, we may charge you a restocking fee to cover the cost of repackaging or returning the product to a saleable condition.

Packing and Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Advise us of your returns by email at returns@myezshopmall.com. Please include the following information:
   • Date of original order
   • Order number
   • Item/s to be returned
   • Reason for returning the item
   • Action to be taken whether you would like a replacement (same item only).
2. Pack the items along with the Delivery Receipt/Sales Invoice.

Undeliverable Packages

Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and at the discretion of EZ Shop Online Store may not be eligible for a refund. Please double-check your address carefully when placing a new order.