How to Order

How do I find an item?
You may click the Shop Now! drop-down menu on the right side portion of the website. Then, choose what EZ Shop product interests you. Or you may click the Catalog menu then choose any product category you like and you will be presented with all the products in each respective category.

How do I place an order?
Once you have chosen a product, simply click the “Add to Cart” button. Clicking this button will place the item in your shopping cart and take you to your cart or you may shop again. At that point, you can continue shopping or proceed to checkout. When you have finished adding items to your cart and have made any changes to your product quantity, click the “Go to Checkout” button and follow the directions for completing your transaction. Note that you should click the Update button in Checkout page if you changed the quantity of the product(s) you’re purchasing.

Does my browser need to be set to “accept cookies” to place an order?
Yes. Your browser has to accept cookies to place an order with us. Generally, browsers accept cookies by default. However, you may need to change your settings to enable cookies if you’re experiencing problems in the ordering process.

Can I still place an order even if the item I am ordering is out of stock?
No. You cannot order a product that is out of stock. EZ Shop Online Store only sells products that are on stock in our warehouses.

Can I make changes to my order after it has been submitted?
No. We’re sorry but orders cannot be changed once they have been submitted. We process orders immediately, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times works to your advantage. You may initiate an order again if you want.

How can I check the status of my order?
Order Status allows you to check on the status of all your recent orders, whether a single order or more extensive history. You will be given a track ID by an Online Sales Representative of EZ Shop through e-mail.

How do I cancel an order?
We process orders immediately after you settled payment and once an order begins the fulfillment process we are unable to modify it. Please email customer care at support@myezshopmall.com for additional information on what can be done for your specific order. You may also click the Live Help Support for quick live help chat support.

Does EZ Shop Online Store accept international orders?
EZ Shop Online Store accepts orders for delivery to Philippine destinations and International destinations.

How long does it take for my order to be delivered?
After confirming your payment, your order will be delivered in due time. For domestic shipping (within Philippines), a one-day express delivery is common for LBC Express while a scheduled delivery is set for EZ Shop Deliveries. For International shipping, please wait two (2) to seven (7) days of delivery based on your location. Please open your e-mail that you have registered on this site for your Order Process notification. From time to time, please open your e-mail or your EZ Shop Shoppers Club account for further communications with us regarding your order.

How do I track my order once it has been shipped?
You will receive a tracking ID from EZ Shop. Use this tracking ID for LBC and visit their respective sites below. You may also call our respective courier customer service hotline numbers (or visit their tracking URL as provided below):

LBC Express
Customer Hotline: 02 832-1772
Monday to Saturday (8:00AM to 7:00PM)
Sundays and Holidays (8:00AM to 5:00PM)
E-mail: help@teamlbc.com.ph
Order Tracking URL: http://www.lbcexpress.com/PH/Home