FAQs @ EZ Shop: The Philippines' Best Home TV Shopping Network

FAQs

With eyes and ears for our highly valued customers, EZ Shop Online Store build this FAQs list. Before making a call for sales or technical concerns, please read this FAQs sheet. For detailed information, don’t hesitate to Contact Us. Thank you and happy online shopping!

EZ Shop Products FAQs

To read EZ Shop Products Frequently Asked Questions, click EZ Shop FAQs here.

Order Information

How do I find an item?
How do I place an order?
Does my browser need to be set to “accept cookies” to place an order?
Can I still place an order even if the item I am ordering is out of stock?
Can I make changes to my order after it has been submitted?
How can I check the status of my order?
How do I cancel my online order?
Does EZ Shop Online Store accept international orders?
How long does it take for my order to be delivered?
How do I track my order once it has been shipped?

Payment Options

What payment options are available?
Where do I send my check or money order?
What kind of security do you have in place?
Is my order information secured online?
When is my credit card charged?

Shipping & Returns

How quickly will I receive my order?
If I live outside the Philippines, can I order from EZ Shop Online Store?
How much shipping and handling will I pay?
What is EZ Shop Online Store’s return policy?
What if my product arrives damaged?
I didn’t receive my shipment. What should I do?

Product Information

What if I have a question about a product?
How do I submit a product review/testimonial?

E-mails

How do I sign up for the EZ Shop Online Store shopper email?
How do I unsubscribe from the shopping email or other EZ Shop Online Store emails?

Miscellaneous

If you have additional questions not covered in this FAQ section, please e-mail us support@myezshopmall.com. You can also access Live Help Support for quicker response. You may call us at (632).551.3333 or in our toll free number 1-800-1888-4942 (toll free within Philippines only) for more information.

Order Information

How do I find an item?
You may click the Shop Now! drop-down menu on the right side portion of the website. Then, choose what EZ Shop product interests you. Or you may click the Catalog menu then choose any product category you like and you will be presented with all the products in each respective category.

How do I place an order?
Once you have chosen a product, simply click the “Add to Cart” button. Clicking this button will place the item in your shopping cart and take you to your cart or you may shop again. At that point, you can continue shopping or proceed to checkout. When you have finished adding items to your cart and have made any changes to your product quantity, click the “Go to Checkout” button and follow the directions for completing your transaction. Note that you should click the Update button in Checkout page if you changed the quantity of the product(s) you’re purchasing.

Does my browser need to be set to “accept cookies” to place an order?
Yes. Your browser has to accept cookies to place an order with us. Generally, browsers accept cookies by default. However, you may need to change your settings to enable cookies if you’re experiencing problems in the ordering process.

Browser	To enable cookies
Internet Explorer 4-5	Go to Tools -> Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
Internet Explorer 6	Go to Tools -> Internet Options. Then choose “Security and/or Privacy.”
Netscape 4	Go to Edit -> Preferences -> Advanced.
Netscape 6+	Go to Edit ->Preferences ->Privacy and Security.
Mozilla Firefox	Go to Tools -> Options -> Cookies -> Accept Cookies from Site

Can I still place an order even if the item I am ordering is out of stock?
No. You cannot order a product that is out of stock. EZ Shop Online Store only sells products that are on stock in our warehouses.

Can I make changes to my order after it has been submitted?
No. We’re sorry but orders cannot be changed once they have been submitted. We process orders immediately, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times works to your advantage. You may initiate an order again if you want.

How can I check the status of my order?
Order Status allows you to check on the status of all your recent orders, whether a single order or more extensive history. You will be given a track ID by an Online Sales Representative of EZ Shop through e-mail.

How do I cancel an order?
We process orders immediately after you settled payment and once an order begins the fulfillment process we are unable to modify it. Please email customer care at support@myezshopmall.com for additional information on what can be done for your specific order. You may also click the Live Help Support for quick live help chat support.

Does EZ Shop Online Store accept international orders?
EZ Shop Online Store accepts orders for delivery to Philippine destinations and International destinations.

How long does it take for my order to be delivered?
After confirming your payment, your order will be delivered in due time. For domestic shipping (within Philippines), a one-day express delivery is common for LBC Express while a scheduled delivery is set for EZ Shop Deliveries. For International shipping, please wait two (2) to seven (7) days of delivery based on your location. Please open your e-mail that you have registered on this site for your Order Process notification. From time to time, please open your e-mail or your EZ Shop Shoppers Club account for further communications with us regarding your order.

How do I track my order once it has been shipped?
You will receive a tracking ID from EZ Shop. Use this tracking ID for LBC and visit their site below. You may also call our respective courier customer service hotline numbers (or visit their tracking URL as provided below):

LBC Express
Customer Hotline: 02 832-1772
Monday to Saturday (8:00AM to 7:00PM)
Sundays and Holidays (8:00AM to 5:00PM)
E-mail: help@teamlbc.com.ph
Order Tracking URL: http://www.lbcexpress.com/PH/Home

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Payment Options

What payment options are available?

We accept the following payment options:

Credit Cards – we only accept Visa, MasterCard, Discover, AMEX and JCB credit cards through the YesPayments gateway. You will receive a confirmation e-mail for this transaction within 24 to 48 hours. Make sure that the e-mail you have registered with us should be valid for you to get the confirmation e-mail from us. Please do nothesitate to contact us if you did not receive any confirmation e-mail from us.
PayPal - we are accredited by the PayPal payment gateway to use your credit card, debit card, e-check, and other online payments.
Western Union Money Transfer / MoneyGram Transfer / XOOM Money Transfer – make payable to Consumers Desire Trading Corporation c/o Ms. Ruby Rodrigo Villareal. Please call +632.551.3333 begin_of_the_skype_highlighting +632.551.3333 end_of_the_skype_highlighting or in our toll free number 1-800-1888-4942 (Philippines only) for arrangements. You may also call to 0917-5630754 or e-mail us at payment@myezshopmall.com. After payment, please send the transaction number and all account details to payment@myezshopmall.com or call us at +632.551.3333 or in our toll free number 1-800-1888-4942.
Money Order – make payable to Consumers Desire Trading Corporation c/o Ms. Ruby Rodrigo Villareal (orders will be processed the same business day once we received the Money Order)
Bank Transfer - For bank transfer, please read the details below:

Make Payable To: Consumers Desire Trading Corporation

Bank: Metrobank Seafront Branch

Bank Account Number: 168-3-168206900

The following information might be handy for your payment procedures:

EZ Shop Online Store

Consumers Desire Trading Corporation

c/o Ms. Ruby Rodrigo Villareal

Online Store Operations

Unit 705 Diplomat Condominium, Russel Ave., corner Roxas Blvd., Pasay City, Philippines

Tel. No. (632).551.3333

Toll Free: 1.800.1888.4942

Mobile No. 0917-5630754

Fax No. (632).853.1688

Where do I send my check or money order?
Checks and other payment forms should be made payable to:

EZ Shop Online Store
Consumers Desire Trading Corporation
c/o Ms. Ruby Rodrigo Villareal
Online Store Operations
Unit 705 Diplomat Condominium, Russel Ave., corner Roxas Blvd., Pasay City, Philippines
Tel. No. (632).551.3333
Toll Free: 1.800.1888.4942
Mobile No. 0917-5630754
Fax No. (632).853.1688

Is my order information secured online?
You can shop with confidence on EZ Shop Online Store. We utilize advanced SSL technology via the award-winning Comodo SSL Certifications, which encrypts your personal information to help protect it from being decoded by anyone other than EZ Shop Online Store. To verify SSL encryption, just look for a small lock or key near the bottom of your browser window when accessing your account during your EZ Shop checkout procedure. Moreover, the “http://” portion in your address bar will be changed to “https://” indicating “s” as secured.

When is my credit card charged?
During your checkout in EZ Shop Online Store, your credit card is automatically debited with a status of “Captured Transactions” for your online payment. It is assumed that you held responsible on your online payment and in no circumstance that you will refuse whatsoever your online payment transactions with EZ Shop Online Store. The site is secured using the latest Comodo SSL certifications and the built-in YESPayment Solutions online fraud technologies. Rest assured that you transact with us securely.

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Shipping and Returns

How quickly will I receive my order?
Orders for all in-stock merchandise are processed within 48 hours. Items shipped by standard delivery methods should be received within 7 days. If you have chosen express delivery, you should receive your item within 5 days and orders shipped using super express should be received within 3 days. Some specialty items may require additional delivery time.

If I live outside the Philippines, can I order from EZ Shop Online Store?
Yes. We ship products to all destinations DHL/Airborne Express can deliver for International zones while we ship domestically (within Philippines) through LBC Express.

How much shipping and handling will I pay?
Shipping rates depend on destination and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process.

What if my product arrives damaged?
In the unlikely event that a product arrives damaged, please email us at returns@myezshopmall.com. Please return the damaged product to us for a replacement, if possible.

I didn’t receive my shipment. What should I do?
Please contact an EZ Shop Customer Service Representative at (632).551.3333 or in our toll free number 1-800-1888-4942 if that unlikely event had happened.

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Product Information

What if I have a question about a product?
If you have a question about a product, please email us support@myezshopmall.com. You can also access Live Help Support for quicker response. You may call us at (632).551.3333 or in our toll free number 1-800-1888-4942 for more information.

How do I submit a product review/testimonial?
If you would like to write and submit a review for one of our products, go to the desired product’s detail page. At the bottom of that page, click on the “Reviews” link. You will be taken to our “Customer Comments” page where you can enter your feedback on the product by clicking Write Review link on the lower right corner.

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E-mails

How do I sign up for the EZ Shop Online Store Shopper email?
Once you create your EZ Shop Online Store account, you have the option for newsletter subscription. Click the Newsletter checkbox to subscribe in our newsletter. You will be provided, from time to time, product reviews, special offers, gift discounts and lot more!

How do I unsubscribe from the shopping email or other EZ Shop Online Store emails?
Log-in in your account then go to E-mail Notifications. Click “Subscribe or unsubscribe from newsletters”. Then uncheck General Newsletter checkbox to unsubscribe. If you feel you want to subscribe again for EZ Shop newsletter, repeat these steps again but this time check the General Newsletter checkbox.

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Miscellaneous

If you have additional questions not covered in this FAQ section, please e-mail us at support@myezshopmall.com. You can also access Live Help Support for quicker response. You may call us at (632).551.3333 or in our toll free number 1-800-1888-4942 for more information.