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Payment Options
The quickest and secured way to pay for your order is by using your credit cards with our YESpayments Secured Online Credit Card Payment Solutions. At the moment, we only process Visa, Mastercard, and JCB. All orders paid through credit card before 2:00 pm (Manila time, or 0700 GMT) from Monday to Friday are processed on the same day while orders received after these times are processed on the next business day. If your order was placed after 2:00 pm on a Friday, or on a Saturday, Sunday or holiday, such order will be processed on the next business day. Orders paid by any other method other than credit card through YESpayments Solutions do not qualify for same day processing.
Mode of Payment
- Credit Cards - we only accept Visa, MasterCard and JCB credit cards
- Western Union Money Transfers or MoneyGram Transfer - make payable to Consumers Desire Trading Corporation c/o Ms. Cristina Uy Sobremonte (please call(632).551.3333 or in our toll free number 1-800-1888-4942 for arrangements)
- Money Order - make payable to Consumers Desire Trading Corporation c/o Ms. Cristina Uy Sobremonte (orders will be processed the same business day once we received the Money Order)
- Check - make payable to Consumers Desire Trading Corporation (orders will be shipped the next business day after the check clears on our bank)
Note:
- For Western Union & MoneyGram Payments, after payment please send the MTCN and all account details to payment@myezshopmall.com or call us at (632).551.3333 or in our toll free number 1-800-1888-4942.
- For Money Order payments, all orders will be shipped out upon receipt of Money Order.
- For Check payments, upon receipt of check, clearance from our bank is required, after clearance your orders will be shipped out immediately.
Please mail all Checks and Money order payments at our main office in Manila, Philippines at:
EZ Shop Online Store
Consumers Desire Trading Corporation
c/o Ms. Cristina Uy Sobremonte
Online Store Operations
Unit 705 Diplomat Condominium, Russel Ave., corner Roxas Blvd., Pasay City, Philippines
Tel. No. (632).551.3333
Toll Free: 1.800.1888.4942
Fax No. (632).852.9184
Shipping Policy
Orders/products are normally dispatched on the same day that they were processed. For orders/products to be delivered to an International destination, please allow us two (2) to seven (7) business days from process date for delivery.
Shipping rates depend on destination and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process. Before you finalize your order, you will be presented with the shipping options and charges for your order.
All orders are processed in our access controlled warehouse by our highly trained staff to insure that your products arrive to your doorstep as quickly as possible. We take the utmost care to insure that all products are properly wrapped and sealed to prevent leakage or breakage.
- Orders placed before 2:00 pm PST (M-F) will be processed same day in most cases, if there is a delay we will notify you of the reason for delay.
- When calculating delivery times, bear in mind that the day of shipment does not count as business day in transit times.
For example, if your package went out on Monday you will receive your order on Wednesday. We ship order Monday thru Friday. Orders placed before 2:00pm Pacific Monday-Friday will generally processed/shipped the same day. Orders placed after 2:00pm Pacific or on Saturday or Sunday will generally shipped the next business day.
- If you need your order by a specific date, it is generally best to email us at shipping@myezshopmall.com to confirm the availability of stock and the best method of shipment to get your order on scheduled date.
- For shipment within the Philippines, we authorized LBC Express while DHL/Airborne Express is authorized for International shipping.
Note: EZ Shop Online Store is not responsible for delays that are unavoidable like storms, earthquakes, flood, traffic accidents nor if the cause of the delays are negligence of the couriers we use. Our duty after the orders came out of our warehouses is to follow-up with the assigned courier and for perishable items, replacement of the actual order that has been delayed or damage.
- EZ Shop Online Store delivery to the Philippines are based on Philippine Standard Time and in Philippine business days. Next Day delivery means next business day. You may also call us at (632).551.3333 or in our toll free number 1-800-1888-4942 for request on delivery dates, adjustments and other concerns.
Tracking Your Packages
You may visit your Order History by logging-in in your account. Click My Account menu in upper left or in footer sections of EZ Shop Online Store. Once logged-in, you have various options one of which is My Orders. Click the link "View the orders I have made" and you will be informed of your Order History. Order status is displayed among other order information. If you want to know the meaning of your order status, click "Order Status Definitions" in the Order Tracking menu of the site's footer section.
You may also call our respective courier customer hotline numbers (or visit their tracking URL as provided below):
For International shipping:
DHL Philippines
Phone: +63.2.811.7000
E-comm Support: +63.2.811.7234
E-mail: ecom.support@dhl.com
Shipment Tracking URL: http://www.dhl.com.ph/publish/ph/en/eshipping/track.high.html
For Local/Domestic (within Philippines) shipping:
LBC Express
Customer Hotline: 02.854.4848
Monday to Saturday (8:00AM to 7:00PM)
Sundays and Holidays (8:00AM to 5:00PM)
E-mail: help@teamlbc.com.ph
Order Tracking URL: http://www.lbcexpress.com/trackandtracepage.asp
What are the scheduled days of deliveries of EZ Shop Deliveries?
EZ Shop Deliveries will be made only within the following cities/provinces of the Republic of the Philippines:
- NCR - Mondays to Fridays
- Bulacan - Saturdays and Wednesdays
- Pampanga - Sundays
- Tarlac - Sundays
- Laguna - Mondays and Thursdays
- Cavite - Tuesdays and Fridays
- Batangas - Tuesdays and Fridays
- Rizal - Mondays/Wednesdays/Fridays
The rest of the Philippines are scheduled as per LBC Express is concerned while International deliveries are done with DHL/Airborne Express. For LBC and DHL, you will be notified of estimated days of deliveries based on your location. Please give us your correct location during your account creation with us for our couriers to deliver your packages correctly.
Undeliverable Packages
Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and at the discretion of EZ Shop Online Store may not be eligible for a refund. Please double-check your address carefully when placing a new order.
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