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| Merchandise Returns Policy |
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We guarantee quality products our clients are sure to enjoy. If you are not 100% satisfied, we will have your orders replaced or provide a percentage refund. Please note that we can process returns and replaces/refunds only for items purchased from and that the items qualify for such. We will only allow one return transaction per order.
Refunds Policy
- If the order is canceled by the client 24 hours BEFORE the ship-out date, client will get refund of 50% of the total amount.
- If the order is canceled by the clients AFTER the orders have been shipped out, no refund will be made.
Merchandise Returns Policy
- If you receive a defective item and want to replace it with the same item, we will ship to you the replacement free of shipping charges, provided that said item is on stock. Please note that it takes us 2 to 5 business days to process replacement items once the returned items are received in our warehouse.
- Defective, incorrect products, or products damaged during shipment will be replaced immediately upon return of the damaged, defective or incorrect product with the exact identical or correct product. No credits will be applied to credit cards in this case. The only option is to receive the exact product that was ordered as replacement.
- To return your damaged or defective product, please send e-mail to returns@myezshopmall.com within 7 days (after 7 days no returns/exchange can be issued).
- EZ Shop Online Store will pay for all appropriate shipping costs for damaged, defective or incorrect products that are returned. Method and type of shipping must be pre-approved by EZ Shop Online Store.
- Missing items in orders should be reported immediately upon notification to EZ Shop Online Store via e-mail to returns@myezshopmall.com by the customer, subject to product availability and investigation of the claim by EZ Shop Online Store. EZ Shop Online Store reserves the right to deny claims of missing items based on the results of our investigation.
- Missing items will be replaced with the identical item originally ordered with the cost of shipping to be provided by EZ Shop Online Store. Under no circumstance will credits be applied to credit cards for missing items. Under no circumstances will we issue a cash or credit card refund. Choice of shipping method used to send any replacement or missing items will be at the discretion of EZ Shop Online Store. In the case that product availability is an issue, at the discretion of EZ Shop Online Store, a store credit for the missing items will be applied.
- Absolutely no returns will be accepted without e-mail notification and no replacements will be shipped without prior authorization of return. Any products returned that are described as damaged or defective will be tested and inspected. Any products returned as damaged or defective that are not actually damaged or defective will be returned to the customer at their full expense.
- All products must be returned in new, unused, resaleable condition. If a product has been opened or used in any way we apologized but it cannot be returned or exchange. At EZ Shop Online Store's discretion, we may charge you a restocking fee to cover the cost of repackaging or returning the product to a saleable condition.
Packing and Sending Your Return
You can pack and send your return to us in just a few simple steps.
- Advise us of your returns by email at returns@myezshopmall.com. Please include the following information:
- Date of original order
- Order number
- Item/s to be returned
- Reason for returning the item
- Action to be taken whether you would like a replacement (same item only).
- Pack the items along with the Delivery Receipt/Sales Invoice.
Undeliverable Packages
Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and at the discretion of EZ Shop Online Store may not be eligible for a refund. Please double-check your address carefully when placing a new order.
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